Digitization of Customer Service department
How Nitor Infotech helped a leading AC manufacturer transform its customer service operations into a technology-equipped field using mobility services
This case study discusses how the application enabled the consumer to quickly monitor complaint requests, ensuring a quick turnaround time with improved productivity and efficiency. We developed a solution that helped them save more than $20k every month by going paperless.
Case study Highlights:
Their challenge: Entirely manual existing process which led to disputation between the organization and its consumers
Our Solution: Build a cutting-edge customer service mobile application to improve customer experience
The Impact: Ensured a quick turnaround time with improved productivity and efficiency
Download our case study now to read more about:
- Business challenges
- Nitor Infotech’s solution
- Technology stack
- Value delivered
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