Hybrid Mobile App Development for MGBHP

Mass General Brigham Health Plan (MGBHP) delivers seamless user experience with Nitor Infotech’s expertise in leading-edge hybrid mobile app development

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Who is MGBHP?

Mass General Brigham Health Plan (MGBHP) serves commercial, Medicare Advantage, and Medicaid members.

As a member of the Mass General Brigham (MGB) healthcare system, MGBHP is advancing a highly integrated model of value-based care with one of the world’s leading healthcare systems to transform the customer experience and improve both care and coverage.

Leveraging GenAI for Utilization Management

How Nitor Infotech developed a modern hybrid mobile application for Mass General Brigham

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What did they need?

To help deliver the highest form of healthcare to all, MGBHP eyed user experience transformation. They enlisted Nitor’s help because they were posed with the following challenges:

Make information accessible to patients

A web portal was the only way for patients to view their information, there was no way to access membership details via a mobile device.

Provide futuristic customer experience

A mobile app with a digital medical card and other medical information could help patients share it easily with hospitals.

Integrate with third-party
tools

The patient gateway required third-party integration once the mobile application was built.

Why did MGBHP choose Nitor?

Nitor Infotech's 12-year domain expertise in healthcare (close to 30% of our clients are healthcare) made us the natural choice to win a project with MGBHP. Our unending drive toward customer excellence and technological innovation proved that we had the best tools in the business to take MGBHP in a future-forward direction.

How did we help them?

Nitor Infotech collaborated with MGBHP throughout the mobile app development process – from ideation or concept design and technical design to development and implementation.

We played a critical role in technology evaluation, application architecting, and development of the solution by leveraging technologies like

.NET for backend development

React Native for mobile app development

Xamarin for UI test automation

Okta for authentication

Piwik Pro Analytic tool

The app helped members access payment gateway information and check details like:

How did they benefit?

Augmented customer experience

Higher member enrolment

Reinforced security through multi-factor authentication

On-the-go event and error tracking

Tailored Single sign on (SSO)

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