Disrupted Passenger (DPAX) Solution for API

Accommodations Plus International (API) bridges the gap between airlines and hotels using Nitor Infotech's app to automate digital bookkeeping for distressed passengers.

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Who is API?

Accommodations Plus International (API) is a global leader in crew and workforce accommodations, combining excellent service and proprietary technology to create the best layover experiences.

With over 40 years of expertise, they manage lodging and ground transportation for more than 41,000 individuals across 100+ airlines, reserving over 15.3 million hotel rooms annually. Their platform serves clients in the airline, rail, cruise, and sports industries.

Leveraging GenAI for Utilization Management

How API bridged the gap between airlines and hotels to serve distressed passengers with ease

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What did they need?

API aimed to address challenges such as weather disruptions, disasters, and technical issues that impacted airline operations and revenue. To solve this, they wanted to develop a Disrupted Passenger (DPAX) cost accommodation solution. They sought to swiftly accommodate passengers in preferred hotels, ensuring a better travel experience.

Here is the list of things for which they needed help from Nitor Infotech:

Automate Hotel Bookings

To develop an application that auto-manages hotel bookings for passengers.

Enable Digital Bookkeeping

To provide airlines and hotels with tools for managing digital bookkeeping and transactions from anywhere, anytime.

Integrate with External Systems

To connect with external platforms like Global Distribution Services to secure real-time accommodation.

Offer Real-Time Notifications

To implement features like push notifications, SMS, and emails, to keep all stakeholders informed.

Why did API choose Nitor Infotech?

API turned to Nitor Infotech, drawn by our reputation as a leading service-based software development company known for delivering cutting-edge solutions. What truly delighted them was our ability to provide customized, ready-to-deploy accelerators tailored to their needs.

We proposed a solution that was both technically robust and cost-effective. Thus, perfectly aligning with their business model and giving them confidence to partner with us. Additionally, our expertise in AWS services stood out as a key factor to meet their comprehensive needs.

How did we help them?

After evaluating various options, we chose a cloud-based solution for managing separate client environments and address API's needs.

We devised a robust plan that stood out as the core of our application. Here’s what it included:

Reviewing existing systems and technology

Designing a cloud-based, serverless solution

Implementing resource security, user authentication, and role-based access

Evaluating various hosting options

Here’s a complete breakdown of our solution and technical components used for developing and managing the application:

How did they benefit?

Streamlined processes through infrastructure automation

Minimized cost and improved operational efficiency

Reduced API management overheads

Enhanced system visibility and accelerated troubleshooting

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