Cognitive Contact Center for Healthcare Enterprises
A Customer Contact Center (CCQ) is a patient’s first point of contact. With 68% of all customer interactions being handled by call centers, CCCs are key players that have an instrumental role in driving customer engagement. When done right, CCCs can greatly improve patient experience and satisfaction.
Customer Care automation implies the use of technology to automate call responses to not only answer customer queries, but also to offer proactive suggestions about additional services.
Download the datasheet now to learn:
• Moving Beyond Automation
• Modern CCC Solution
• CCC Automation Use Cases
• Business values delivered
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