User aligned context driven testing

Often, we take best practices as a straightforward formula of success, and testing is no exception. However, we end up with the dissatisfaction of the end user, bad product quality, and a large amount of resource investment (cost, human efforts, time).

Some of the symptoms of this best practice problem are:

• Difference in expected vs actual product
• Many issues at the acceptance and production level
• Extension of deadlines
• Poor quality

This gap is due to blind acceptance of best practices without understanding the context of the testing. It is a fact that every best practice has its own dragging points, so when it comes to achieving the greatest quality, testers have to adopt unconventional ways of testing, sometimes avoiding the best practices as well. This may apply to different types of software testing services – agile testing, cross browser testing, accessibility testing, quality assurance testing, compliance testing, performance testing, GUI testing, etc.

You may ask, then, what is it that a good tester should follow?

The answer is very simple: end user alignment and understanding the business context of the product.

With our 9+ years of testing expertise, Nitor Infotech has come up with the proven success formula of higher quality (definition of quality is again contextual to individuals).

For understanding the end user, Nitor Infotech follows a systematic approach which includes:

• Collecting the demographics of end user – which includes their age, gender, education, country, location, and purpose of use
• Defining user centric test scenarios
• Getting the understanding and scenarios verified by customer (if allowed then even by end customers)
• Test execution by adapting the end user’s mindset

For understanding the business context of a product, we follow an approach which includes:

• Understanding the Product Nature
• Understanding which problem has been tried to be addressed through this product
• Understanding the integrations and dependencies
• Understanding the fitment of product in the entire product range of customer

This gives you a better grasp on customer expectations, and user alignment to ensure that the quantity of defects is decreasing but with superior quality.

By using this user aligned context driven testing approach, you can get:

• Better coverage
• Time saving
• Early quality defects
• Better product delivered.