With new technologies driving up complexities of software products, constant evolution in the realm of product maintenance is inevitable. It is pivotal to minimize failures and adequately maintain software products to ensure consistency in their performance. Additionally, it is crucial to address that CIO’s are often burdened with maintaining and monitoring mission-critical applications while simultaneously reducing costs.
With adequate software maintenance services deployed throughout a product’s lifecycle, businesses can maintain as well as upgrade existing products to ensure market and brand relevance, and in turn, retain customers more effectively.
Nitor’s product maintenance and support services provide a platform for organizations to experience scalability and increased flexibility that leads to improved system performance as well as increased revenue and end-user satisfaction.
Our multi-channel product management, support, and maintenance services cover the following aspects so that your teams can shift their focus towards innovative business features and new functionalities in your existing applications:
Minor enhancements: Provide peripheral modifications to preexisting products and direct attention to adding strategic business features
Configuration management: Maintain consistency of a product’s performance with its requirements
Preventive maintenance: Prepare for potential challenges for future-proofing your product
Corrective maintenance: Fix bugs/flaws in the software through regular updates
Adaptive maintenance: Focus on software infrastructure to address the issue of software becoming outdated
Perfective maintenance: Modify existing software by refining or introducing new features
Nitor’s product maintenance and support services provide a platform for organizations to experience scalability and increased flexibility that leads to improved system performance as well as increased revenue and end-user satisfaction.
Our software support and maintenance services are focused on reducing manual efforts, costs, errors, etc. and creating a positive impact on revenue. Our primary offerings include:
Provide IT support to customers both onsite as well as remotely by streamlining multiple contracts and delivering quality support through a single point of contact.
User authorization
User management
Front-end maintenance
Back-end support
Content management
Technical support
Escalation from L1
Status update to logger
Detailed issue Analysis
Knowledge based entry
Check the type of issues (Configuration/Process/
Monitoring/Infrastructure)
Attempt to resolve Issues at this stage
Escalation from L2
Performance tuning
Remote troubleshooting
Environmental simulation
Bug management & testing
Development escalations
Change management
Knowledge based updates
Facilitate adequate support to ensure a friction-free retrieval of a product from the market to
Optimize OPEX
Achieve customer paid customization
Conceptualize and brainstorm next generation products
With the adequate deployment of Nitor’s product maintenance services, you can automate process and accelerate turnaround time and streamline operations through advanced troubleshooting and debugging processes. Nitor’s team of experts implement the right set of tools to ensure that the number of system outages are lowered while improving performance and efficiency.
Additionally, with our software maintenance services, you acquire:
We ask customers to identify a representative who can understand the business needs and communicate further to the group
We understand the business needs and drive collaboration with customers by creating personas for precise understanding and communication
We discuss detailed requirement documents created with customers and verify our understanding before proceeding with the development
Nitor builds a quotation and invoice management system for an automotive seating and electrical systems manufacturing company
DownloadA Leading Auto Manufacturer Digitizes Inventory Management Process for their Discrete Manufacturing Unit
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Nitor’s Product Maintenance services?