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Product Maintenance

Leveraging our expertise in software maintenance to future-proof your product

What is

Product Maintenance?

With new technologies driving up complexities of software products, constant evolution in the realm of product maintenance is inevitable. It is pivotal to minimize failures and adequately maintain software products to ensure consistency in their performance. Additionally, it is crucial to address that CIO’s are often burdened with maintaining and monitoring mission-critical applications while simultaneously reducing costs.

With adequate software maintenance services deployed throughout a product’s lifecycle, businesses can maintain as well as upgrade existing products to ensure market and brand relevance, and in turn, retain customers more effectively.

Application Support & Software Maintenance Services at Nitor Infotech


Nitor Infotech’s product maintenance and support services provide a platform for organizations to experience scalability and increased flexibility that leads to improved system performance as well as increased revenue and end-user satisfaction.

Our multi-channel product management, support, and maintenance services cover the following aspects so that your teams can shift their focus towards innovative business features and new functionalities in your existing applications:

Minor enhancements: Provide peripheral modifications to preexisting products and direct attention to adding strategic business features

Configuration management: Maintain consistency of a product’s performance with its requirements

Preventive maintenance: Prepare for potential challenges for future-proofing your product

Corrective maintenance: Fix bugs/flaws in the software through regular updates

Adaptive maintenance: Focus on software infrastructure to address the issue of software becoming outdated

Perfective maintenance: Modify existing software by refining or introducing new features

Our Offerings

Nitor Infotech’s product maintenance and support services provide a platform for organizations to experience scalability and increased flexibility that leads to improved system performance as well as increased revenue and end-user satisfaction.

Our software support and maintenance services are focused on reducing manual efforts, costs, errors, etc. and creating a positive impact on revenue. Our primary offerings include:

L1, L2, L3 Support:

Provide IT support to customers both onsite as well as remotely by streamlining multiple contracts and delivering quality support through a single point of contact.

L1 Support

User authorization

User management

Front-end maintenance

Back-end support

Content management

Technical support

L2 Support

Escalation from L1

Status update to logger

Detailed issue Analysis

Knowledge based entry

Check the type of issues (Configuration/Process/
Monitoring/Infrastructure)

Attempt to resolve Issues at this stage

L3 Support

Escalation from L2

Performance tuning

Remote troubleshooting

Environmental simulation

Bug management & testing

Development escalations

Change management

Knowledge based updates

End of Life Support

Facilitate adequate support to ensure a friction-free retrieval of a product from the market to

Optimize OPEX

Improve reliability

Conceptualize and brainstorm next generation products

Why Nitor Infotech?

With the adequate deployment of Nitor Infotech’s product maintenance services, you can automate process and accelerate turnaround time and streamline operations through advanced troubleshooting and debugging processes. Nitor Infotech’s team of experts implement the right set of tools to ensure that the number of system outages are lowered while improving performance and efficiency.

Additionally, with our software maintenance services, you acquire:

SLA

Ease of Defining SLA’s

We ask customers to identify a representative who can understand the business needs and communicate further to the group

Support-Team

Specially Allocated Support Team

We understand the business needs and drive collaboration with customers by creating personas for precise understanding and communication

Communication

Direct Communication with Customer

We discuss detailed requirement documents created with customers and verify our understanding before proceeding with the development

Recommended Resources

Case Study

Invoice Management System

Nitor Infotech builds a quotation and invoice management system for an automotive seating and electrical systems manufacturing company

Download
Case Study

Inventory Management

A Leading Auto Manufacturer Digitizes Inventory Management Process for their Discrete Manufacturing Unit

Download

Want to know more about Nitor Infotech’s
Product Maintenance services?

Get in touch

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About


With more than 16 years of experience in handling multiple technology projects across industries, Nitor Infotech has gained strong expertise in areas of technology consulting, solutioning, and product engineering. With a team of 700+ technology experts, we help leading ISVs and Enterprises with modern-day products and top-notch services through our tech-driven approach. Digitization being our key strategy, we digitally assess their operational capabilities in order to achieve our customer's end- goals.

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