What’s New

How Do We Engage?

Our definition, understanding and execution of customer engagement extends way beyond anything you might have experienced or heard. Simply put, we act as extension of your business aligned to the vision and accomplishing missions all the way along. As witnessed specifically with “Growing” companies (please read “Whom Do We Serve”), we commit to a clearly defined strategy of – Partnering for Top Line Growth. Aligning with the ambitious goals, we partner in product innovation and customer base expansion strategy. Our holistic teams consisting of market researchers, functional consultants, technology experts and R&D professionals lays out and executes this strategic growth plan.

As a result, our customers have experienced 5x growth with us.

We are a product engineering company by birth. We have almost a decade long expertise working closely with Independent Software Vendors (ISVs) and System Integrators (SIs). While engaging with ISVs + SIs and working for them closely, we were able to develop our strategic offerings accordingly.

Engagement Model

“Nitor’s differentiated Engagement Model for Software Product Development customers is based on three key principles”

1. Agile Methodology

2. Deeper Partnership with Engineering Management

3. Services Aligned with PDLC

IP Protection – Peace of Mind to our Customers

FAQ Section

How do we provide differential engagement for “Product Engineering”?

How do you scale onsite-offshore model using agile methodology?

Nitor’s Scaled Agile Framework

Nitor’s Scaled Agile Onsite-Offshore Model

What are the commercial models we engage?

1. Fixed Price

This model is suitable for projects where the scope, requirements, deliverables and schedule are clearly defined before project initiation. In using this model, you can:

  • Limit scope variance, control costs and operate within a specified budget
  • Get clear visibility on deliverables and milestones
  • Reduce your risks and have Nitor responsible for the project deliverables
  • Expect on-time, on-budget deliveries provided there are no changes in scope

2. Time and Material – For “product release” development with fixed capacity

This model is most suitable for projects where the scope, specifications, deliverables and implementation plans are NOT completely defined at the start of the engagement and/or are expected to evolve during the engagement. This model provides clients with the desired flexibility to manage team sizes and costs as the project requirement in phases. Using this model, you can:

  • Rapidly adapt to agile requirements – Ramp up and ramp down team sizes in synchronization with the market, project and release schedules
  • Complete visibility and control over the agile development process

3. Hybrid mode – This is a combination of “Time and Materials” model to define scope and “Fixed Price” model when project scope is locked

4. End of Life – “Skin in the game” approach to take ownership of product development and support across PDLC

5. Managed Services – Complete ownership of product support L2 and beyond

Note – For above engagements, there is strategic oversight from leadership and practice teams

Tell me more about Nitor “Domain centric” engagement?

We have Industry domain specialists to get the “context right” between engineering team and your business/customer teams for rapid and accurate project implementations

We take an architectural and consulting approach where

  • Architects have vision across the domain
  • Our unbiased approach towards technology
  • We work in across Technologies – Microsoft, Open Source, SMAC enabled

What are your offshoring best practices?

Why Outsource to Nitor?

  • Acquire Specialized skills and/or transfer non-core – competencies
    • We have dedicated technology wise – Centre of Excellence for optimized and maintainable code
  • Transfer Cost and Risk to specialists
    • We “understand” your domain through our functional consultants for rapid and accurate project implementations
    • Our holistic teams consists of market researchers, functional consultants, technology experts and R&D professionals for proactive suggestions and implementation leading to customer delight
  • Quick and flexible ramp up and ramp down with no administrative/staffing overhead. You stay focused on your product
  • Long and Short or customer specific demand peeks
  • Reduce costs to 0.3 X

Best Practices for our Customers

  • Exec Sponsors have to think of Outsourcing as a strategy and establish strong rapport with Nitor Exec Management
  • Appoint Sr Executive for oversight and issue resolution
  • Appoint SPOCs for projects outsourced. Make it their key KRA to ensure success
  • Prepare for processes and tools to support outsourcing (refer Nitor Scaled Agile Framework)
  • Kick off with face to face visits for either parties to meet

What does Nitor bring to table?

  • Strategy aligned to Products ISVs, SIs and Data Engineering
  • Product Engineering DNA and Culture
  • Exec Management with 25+ years of outsourcing experience
  • Experienced Engineering Management trained for making outsourcing successful
  • Nitor Agility Index – framework to measure success of Agile-Scrum implementation
  • Best in Class Product Management Toolsets – TFS and Atlasian JIRA
  • Team Collaboration tools including SharePoint, Skype/Lync
  • Culturally trained workforce

How is Nitor’s Agile project implementation different from industry?

Measuring maturity and success of Agile-Scrum implementation has been a challenge across industry

Expected results can be reaped from Agile, only if we follow the Agile Manifesto and its principles judiciously

Nitor Agility Index assesses the effectiveness of Agile-Scrum in projects and provides step wise maturity model in zest of continuous improvement

Maturity Index, Process Areas and Levels

Customer Profile

Client is the only claims processing and medical billing service provider to support both payers and providers for more than 10 years. Provides medical billing services to healthcare providers and Web-based claims processing software for IPAs and health plans.

Agility Index

Case Studies

Have a quick tour of companies of your scale who were facing challenges and are now delightful with us.

What I like about Nitor are 3 things

  • 1. Technology expertise across length and breadth
  • 2. Expert Service availability across USA and India time zones
  • 3. Predictability and process centricity of their services

-CIO, healthcare company